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LOCKERS SHOP S.A.R.L.
Effective Date: 2025
Last Updated: july 2025
1. AGREEMENT AND ACCEPTANCE
These Terms and Conditions ("Terms") constitute a legally binding agreement between Lockers Shop S.A.R.L., a Lebanese limited liability company ("Company," "Lockers," "we," "us," or "our"), and you ("Customer," "Buyer," "you," or "your") governing your purchase and use of products and services through our website at lockersshop.com ("Website") and related platforms including WhatsApp Business services ("Services").
BY PLACING AN ORDER, MAKING A PURCHASE, OR OTHERWISE USING OUR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND UNCONDITIONALLY AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS IN THEIR ENTIRETY, YOU MUST NOT USE OUR SERVICES OR PURCHASE OUR PRODUCTS.
These Terms supersede all prior agreements, representations, and understandings between the parties.
2. ELIGIBILITY AND CAPACITY
2.1 Age Requirement
You represent and warrant that you are at least eighteen (18) years of age and possess the legal capacity to enter into binding contracts under applicable law.
2.2 Authority
If you are acting on behalf of a business entity, you represent and warrant that you have the necessary authority to bind such entity to these Terms.
2.3 Prohibited Users
You are prohibited from using our Services if you:
Have been previously suspended or banned from our platform
Are located in a jurisdiction where such use is prohibited by law
Have provided false or misleading information
3. PRODUCT INFORMATION AND AVAILABILITY
3.1 Product Descriptions
All product descriptions, specifications, colors, sizes, and images are provided for informational purposes only. YOU ACKNOWLEDGE AND ACCEPT THAT:
Colors may vary due to monitor settings, lighting, and fabric characteristics
Sizing may vary between different garment styles and fabric types
Product images are representative and actual items may differ slightly
Fabric texture, drape, and appearance may vary from digital representations
3.2 Modest Fashion Specifications
Our products are designed for modest fashion and coverage requirements. THE CUSTOMER IS SOLELY RESPONSIBLE FOR:
Determining suitability for personal modesty requirements
Verifying coverage and fit meet individual needs
Understanding cultural and religious appropriateness
3.3 Availability and Inventory
All products are subject to availability
We reserve the right to discontinue products without notice
Inventory levels displayed are estimates and not guarantees
WE SHALL NOT BE LIABLE FOR PRODUCT UNAVAILABILITY OR STOCK SHORTAGES
3.4 Custom and Made-to-Order Items
Custom orders are final sale with no returns or exchanges
Production time estimates are approximations, not guarantees
Customer is responsible for providing accurate measurements and specifications
ALL RISKS ASSOCIATED WITH CUSTOM ORDERS ARE BORNE BY THE CUSTOMER
4. PRICING AND PAYMENT
4.1 Pricing
All prices are displayed in Lebanese Pounds (LBP) or US Dollars (USD) as indicated
Prices are subject to change without notice
Displayed prices include applicable taxes unless otherwise stated
CUSTOMER IS RESPONSIBLE FOR VERIFYING FINAL PRICING BEFORE PURCHASE
4.2 Payment Methods
We accept the following payment methods:
Cash on Delivery (COD)
OMT Mobile and OMT Money Transfer
LibanPost Wallet
Whish Money
Cedar Rose
Other authorized payment processors
4.3 Payment Obligations
THE CUSTOMER IS SOLELY RESPONSIBLE FOR:
Ensuring payment method validity and sufficiency of funds
All transaction fees, currency conversion charges, and banking fees
Payment delays or failures due to payment processor issues
Fraudulent or unauthorized use of payment methods
4.4 COD Terms
For Cash on Delivery orders:
Payment must be made in exact amount upon delivery
Orders may be refused if payment cannot be collected
COD FEES AND COLLECTION COSTS ARE CUSTOMER'S RESPONSIBILITY
5. ORDER PROCESS AND CONFIRMATION
5.1 Order Placement
Orders may be placed through:
Website shopping cart
WhatsApp Business consultation
Other authorized channels
5.2 Order Confirmation
Orders are confirmed via email or WhatsApp
Confirmation constitutes acceptance of your offer to purchase
NO CONTRACT EXISTS UNTIL ORDER CONFIRMATION IS ISSUED
5.3 Order Modifications
Order changes are permitted only before confirmation
We reserve the right to refuse modification requests
CUSTOMER BEARS ALL COSTS ASSOCIATED WITH ORDER CHANGES
5.4 Right to Refuse Orders
We reserve the absolute right to refuse or cancel orders for any reason, including:
Suspected fraudulent activity
Product unavailability
Pricing errors
Customer payment history
NO LIABILITY SHALL ATTACH TO ORDER REFUSAL OR CANCELLATION
6. SHIPPING AND DELIVERY
6.1 Delivery Areas
We deliver to:
Lebanon (all regions)
GCC countries (United Arab Emirates, Saudi Arabia, Kuwait, Qatar, Bahrain, Oman)
Other locations as specified
6.2 Delivery Timeline
Delivery estimates are approximations, not guarantees
Actual delivery times may vary due to circumstances beyond our control
WE SHALL NOT BE LIABLE FOR DELIVERY DELAYS OR FAILURES
6.3 Shipping Costs
Shipping fees are calculated based on destination and order value
Customer is responsible for all shipping, customs, and duty charges
ADDITIONAL FEES IMPOSED BY AUTHORITIES ARE CUSTOMER'S OBLIGATION
6.4 Delivery Terms
THE CUSTOMER ACKNOWLEDGES AND ACCEPTS THAT:
Delivery address must be accurate and complete
Someone must be available to receive delivery
We are not responsible for lost or stolen packages after delivery
Risk of loss transfers to customer upon delivery or pickup
ALL DELIVERY RISKS AND LIABILITIES ARE BORNE BY THE CUSTOMER
6.5 International Shipping
For international orders:
Customer is responsible for all customs duties, taxes, and fees
Delivery times may be extended due to customs processing
Products may be subject to import restrictions
ALL INTERNATIONAL SHIPPING RISKS ARE CUSTOMER'S RESPONSIBILITY
7. RETURNS AND EXCHANGES
7.1 Return Policy
RETURNS ARE ACCEPTED ONLY UNDER THE FOLLOWING STRICT CONDITIONS:
Product must be unworn, unaltered, and in original condition
All tags, labels, and packaging must be intact
Return must be initiated within seven (7) days of delivery
Customer must obtain prior authorization
Return shipping costs are customer's responsibility
7.2 Non-Returnable Items
The following items are FINAL SALE with no returns or exchanges:
Custom or made-to-order garments
Intimate apparel and undergarments
Items showing signs of wear, alteration, or damage
Products with removed or damaged tags
Sale or discounted items (unless defective)
7.3 Return Process
CUSTOMER IS SOLELY RESPONSIBLE FOR:
Initiating return request through proper channels
Packaging items securely for return shipment
Obtaining shipping insurance and tracking
Return shipping costs and risks
ITEMS LOST OR DAMAGED IN RETURN TRANSIT
7.4 Refund Terms
Refunds are processed only after inspection and approval
Refund amounts exclude original shipping charges
Processing time is 14-30 business days from receipt
WE RESERVE THE RIGHT TO REFUSE REFUNDS FOR NON-COMPLIANCE
8. PRODUCT QUALITY AND FABRIC CARE
8.1 Quality Standards
Products are manufactured to industry-standard specifications
Minor variations in stitching, color, and finish are normal
CUSTOMER ACCEPTS INHERENT CHARACTERISTICS OF HANDCRAFTED ITEMS
8.2 Fabric Care Instructions
THE CUSTOMER IS SOLELY RESPONSIBLE FOR:
Following all care labels and washing instructions
Proper storage and handling of garments
Damage resulting from improper care or cleaning
Color bleeding, shrinkage, or fabric deterioration from misuse
ALL GARMENT CARE RISKS AND LIABILITIES
8.3 Sizing and Fit
CUSTOMER ACKNOWLEDGES THAT:
Sizing charts are guides, not guarantees
Fit may vary between styles, fabrics, and body types
SIZING DISSATISFACTION IS NOT GROUNDS FOR RETURN
Professional alterations may be required for optimal fit
ALL SIZING RISKS ARE CUSTOMER'S RESPONSIBILITY
9. WHATSAPP BUSINESS SERVICES
9.1 Communication Platform
WhatsApp Business is used for customer consultation and ordering
Communications are recorded for quality and training purposes
CUSTOMER CONSENTS TO COMMUNICATION MONITORING
9.2 Service Limitations
CUSTOMER ACKNOWLEDGES THAT:
WhatsApp service availability depends on third-party platform
Response times are estimates, not guarantees
Technical issues may affect communication
WE ARE NOT LIABLE FOR WHATSAPP SERVICE INTERRUPTIONS
9.3 Customer Responsibilities
When using WhatsApp services, customer must:
Provide accurate contact information
Respond promptly to service requests
Maintain respectful communication
ACCEPT ALL RISKS OF MISCOMMUNICATION
10. INTELLECTUAL PROPERTY
10.1 Proprietary Rights
All content, designs, trademarks, logos, and intellectual property are owned by Lockers Shop S.A.R.L. or licensed for use.
10.2 Restrictions
CUSTOMER SHALL NOT:
Copy, reproduce, or distribute our designs
Use our trademarks or branding
Reverse engineer or copy product patterns
VIOLATION WILL RESULT IN LEGAL ACTION AND DAMAGES
11. LIMITATION OF LIABILITY
11.1 Disclaimer of Warranties
TO THE MAXIMUM EXTENT PERMITTED BY LAW, ALL PRODUCTS AND SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
11.2 Liability Exclusions
WE SHALL NOT BE LIABLE FOR:
Indirect, incidental, consequential, or punitive damages
Lost profits, revenues, or business opportunities
Personal injury or property damage
Clothing allergic reactions or skin sensitivities
Fashion trends or style preferences
Product suitability for specific occasions or purposes
ANY DAMAGES EXCEEDING THE PURCHASE PRICE OF THE PRODUCT
11.3 Force Majeure
WE SHALL NOT BE LIABLE FOR DELAYS OR FAILURES DUE TO:
Natural disasters, war, terrorism, or civil unrest
Government actions, regulations, or sanctions
Currency fluctuations or economic instability
Supplier or manufacturer issues
Transportation or logistics disruptions
ANY CIRCUMSTANCES BEYOND OUR REASONABLE CONTROL
12. CUSTOMER RESPONSIBILITIES AND INDEMNIFICATION
12.1 Customer Obligations
CUSTOMER IS SOLELY RESPONSIBLE FOR:
Providing accurate personal and payment information
Complying with all applicable laws and regulations
Understanding and accepting all risks associated with online purchases
Verifying product suitability before purchase
Proper use, care, and storage of products
All costs, fees, and charges related to orders
12.2 Indemnification
CUSTOMER AGREES TO INDEMNIFY, DEFEND, AND HOLD HARMLESS Lockers Shop S.A.R.L., its officers, directors, employees, and agents from any claims, damages, losses, costs, or expenses (including attorney fees) arising from:
Customer's breach of these Terms
Misuse of products or services
Third-party claims related to customer's actions
Violation of laws or regulations
ANY ACT OR OMISSION BY CUSTOMER
13. DISPUTE RESOLUTION
13.1 Governing Law
These Terms are governed by the laws of Lebanon, without regard to conflict of law principles.
13.2 Jurisdiction
ALL DISPUTES SHALL BE RESOLVED EXCLUSIVELY IN THE COURTS OF LEBANON. Customer irrevocably submits to Lebanese jurisdiction and waives any objection to venue.
13.3 Limitation Period
ALL CLAIMS MUST BE BROUGHT WITHIN ONE (1) YEAR of the event giving rise to the claim, or such claims shall be permanently barred.
13.4 Legal Fees
THE PREVAILING PARTY IN ANY LEGAL ACTION SHALL BE ENTITLED TO RECOVER REASONABLE ATTORNEY FEES AND COSTS from the non-prevailing party.
14. MODIFICATION AND TERMINATION
14.1 Terms Modification
We reserve the right to modify these Terms at any time without notice. CONTINUED USE OF SERVICES CONSTITUTES ACCEPTANCE OF MODIFIED TERMS.
14.2 Service Termination
We may terminate or suspend services to any customer at any time for any reason without liability.
14.3 Survival
Provisions regarding liability, indemnification, governing law, and dispute resolution shall survive termination.
15. SEVERABILITY AND ENTIRE AGREEMENT
15.1 Severability
If any provision is deemed invalid or unenforceable, the remaining provisions shall remain in full force and effect.
15.2 Entire Agreement
These Terms constitute the entire agreement between the parties and supersede all prior agreements, representations, and understandings.
16. CONTACT INFORMATION
For questions regarding these Terms, contact us at:
Lockers Shop S.A.R.L.
Address: [Complete Address], Lebanon
Email: legal@lockersshop.com
Phone: [Phone Number]
WhatsApp: [WhatsApp Number]
17. ACKNOWLEDGMENT
BY USING OUR SERVICES, YOU ACKNOWLEDGE THAT:
You have read and understood these Terms in their entirety
You agree to be bound by all provisions without exception
You accept all risks and responsibilities outlined herein
You waive any claims not expressly permitted by these Terms
ALL LIABILITY AND RISK IS TRANSFERRED TO YOU AS THE CUSTOMER
© 2025 Lockers Shop S.A.R.L. All rights reserved.
These Terms and Conditions were last updated on July 2025 . The most current version is available at lockersshop.com/terms-conditions
CUSTOMER ACCEPTANCE IS REQUIRED FOR ALL PURCHASES
LOCKERS SHOP S.A.R.L.
Effective Date: july 2025
Last Updated: july 2025
1. RETURNS AND EXCHANGES
1.1 Limited Return Eligibility
RETURNS ARE ACCEPTED ONLY IN CASES OF MANUFACTURING DEFECTS AND UNDER THE FOLLOWING STRICT CONDITIONS:
Product must be completely unworn, unaltered, untried, and in pristine original condition
ALL original tags, labels, packaging, plastic covers, and hangers must be intact and attached
Return must be initiated within FORTY-EIGHT (48) HOURS of delivery
Customer must obtain written pre-authorization with photographic evidence
Return shipping costs, insurance, and all associated fees are customer's responsibility
A 25% RESTOCKING FEE APPLIES TO ALL APPROVED RETURNS
Original product photos must be provided as proof of original condition
1.2 FINAL SALE - NO RETURNS OR EXCHANGES
The following items are ABSOLUTELY FINAL SALE with NO RETURNS, EXCHANGES, OR REFUNDS UNDER ANY CIRCUMSTANCES:
ALL custom or made-to-order garments
ALL intimate apparel, undergarments, and modest wear with direct skin contact
ALL items tried on or worn (even briefly)
ALL products with any signs of use, wear, alteration, or handling damage
ALL products with removed, damaged, or missing tags/labels
ALL sale, discounted, or promotional items
ALL seasonal collections and limited edition items
ALL items purchased through WhatsApp consultation
ALL hijabs, headscarves, and head coverings
ALL items exposed to perfumes, cosmetics, or body oils
ALL items stored improperly or in non-original packaging
1.3 Strict Return Requirements
FOR ANY RETURN ATTEMPT, CUSTOMER MUST:
Provide original order number and purchase receipt
Submit detailed photographic evidence of claimed defect
Obtain written authorization before returning any item
Use original packaging and include ALL original materials
Ship via tracked, insured courier service at customer's expense
Accept inspection period of 14-21 business days
ACCEPT THAT 90% OF RETURN REQUESTS ARE DENIED
1.4 Return Inspection and Rejection
WE RESERVE THE ABSOLUTE RIGHT TO REJECT RETURNS FOR:
Any odor, including perfume, smoke, food, or body scents
Microscopic signs of wear, stretching, or fabric stress
Lint, pet hair, makeup traces, or any foreign substances
Improper folding, hanging, or storage
Photography or trying on under improper lighting
ANY REASON DETERMINED BY OUR QUALITY CONTROL TEAM
1.5 Refund Terms (If Applicable)
IF A RETURN IS APPROVED (RARE OCCURRENCE):
Refund amount excludes ALL shipping charges (original and return)
25% restocking fee is deducted from refund amount
Processing time is 30-45 business days from receipt and approval
Refunds are issued in original payment method only
NO CASH REFUNDS FOR NON-CASH PURCHASES
Currency exchange losses are customer's responsibility
1.6 Exchange Policy
NO EXCHANGES ARE PERMITTED UNDER ANY CIRCUMSTANCES. All transactions are final sale requiring new purchases for different sizes or colors.
1.7 Damaged Item Claims
FOR CLAIMS OF SHIPPING DAMAGE:
Must be reported within 24 hours of delivery
Photographic evidence required before opening package
Customer must file claim with shipping carrier
WE ARE NOT LIABLE FOR SHIPPING DAMAGE
Replacement subject to inventory availability
2. SIZE AND FIT DISCLAIMER
2.1 Sizing Responsibility
CUSTOMER IS SOLELY RESPONSIBLE FOR:
Verifying size requirements before purchase
Understanding that sizing varies between styles and fabrics
Accepting that models and mannequins may not represent actual fit
SIZING DISSATISFACTION IS NOT GROUNDS FOR RETURN
2.2 Fit Consultation Limitation
WhatsApp styling consultations are advisory only
Fit recommendations are not guarantees
ALL FIT RISKS REMAIN WITH CUSTOMER
3. QUALITY STANDARDS AND DEFECTS
3.1 Acceptable Quality Variations
THE FOLLOWING ARE CONSIDERED NORMAL AND NOT DEFECTS:
Minor variations in stitching, seam placement, or thread tension
Slight color variations between batches or from online images
Natural fabric characteristics including texture variations
Button or zipper placement within 1cm of standard position
Loose threads that can be easily trimmed
HANDCRAFTED ITEM VARIATIONS UP TO 5% FROM SPECIFICATIONS
3.2 Manufacturing Defect Definition
MANUFACTURING DEFECTS ARE LIMITED TO:
Completely separated seams affecting garment integrity
Missing essential components (buttons, zippers when specified)
Fabric tears or holes present upon delivery
MAJOR STRUCTURAL FAILURES ONLY
4. HYGIENE AND HEALTH POLICY
4.1 Hygiene Requirements
ITEMS CANNOT BE RETURNED IF:
They have been in contact with skin, hair, or makeup
They show any signs of bodily fluids or secretions
They have absorbed any personal scents or odors
They have been stored in environments with strong odors
4.2 Health and Safety
WE CANNOT ACCEPT RETURNS FOR HEALTH REASONS
Allergic reactions to fabrics are customer's responsibility
Skin sensitivities must be determined before purchase
NO LIABILITY FOR HEALTH-RELATED ISSUES
5. RETURN PROCESSING PROCEDURES
5.1 Authorization Process
BEFORE RETURNING ANY ITEM:
Email returns@lockersshop.com with order details
Provide clear photos of alleged defect
Wait for written authorization (may take 5-7 business days)
UNAUTHORIZED RETURNS WILL BE DISCARDED
5.2 Packaging Requirements
ITEMS MUST BE RETURNED IN:
Original manufacturer packaging
Original plastic bags or protective covers
Original hangers and size stickers
EXACTLY AS RECEIVED
5.3 Shipping Requirements
CUSTOMER MUST:
Use tracked, insured courier service
Declare full value for insurance purposes
Provide tracking information immediately
ASSUME ALL SHIPPING RISKS
6. INSPECTION AND DECISION PROCESS
6.1 Quality Control Inspection
All returned items undergo rigorous 15-point inspection
Items are examined under magnification
Professional odor detection is performed
INSPECTION DECISIONS ARE FINAL AND NON-APPEALABLE
6.2 Rejection Notification
IF RETURN IS REJECTED:
Customer will be notified via email
Items will be returned to customer at customer's expense
No refund or credit will be issued
CUSTOMER PAYS ALL RETURN SHIPPING COSTS
7. EXCEPTIONS AND LIMITATIONS
7.1 No Exceptions Policy
ABSOLUTELY NO EXCEPTIONS WILL BE MADE FOR:
Special occasions or events
Customer emergencies or circumstances
Shipping delays affecting event dates
ANY PERSONAL OR EMOTIONAL REASONS
7.2 Management Discretion
Management reserves sole discretion in all return decisions
No appeals process exists
ALL DECISIONS ARE FINAL
8. CUSTOMER ACKNOWLEDGMENT
BY PURCHASING FROM LOCKERS SHOP, CUSTOMER EXPLICITLY ACKNOWLEDGES:
They have read and understood this extremely strict return policy
They accept all risks associated with online clothing purchases
They understand that most returns will be rejected
They agree that all sales are essentially final
THEY WAIVE ANY RIGHTS TO DISPUTE RETURN REJECTIONS
9. LEGAL ENFORCEMENT
9.1 Binding Agreement
This return policy constitutes a binding legal agreement enforced under Lebanese law.
9.2 Dispute Resolution
Any disputes regarding returns shall be resolved exclusively in Lebanese courts, with customer bearing all legal costs.
© 2025 Lockers Shop S.A.R.L. All rights reserved.
CUSTOMER ACCEPTANCE REQUIRED FOR ALL PURCHASES
This Return Policy was last updated on July 202 By making a purchase, customer confirms acceptance of these terms.
Copyright © 2025 Lockers Shops - All Rights Reserved.
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